Magnums Academy
7 Star Butler - Basic Program Description
LUXURY 7 STAR BUTLER SERVICE
Recognizing that the butler is a key element in a team of professionals in hotels and resorts, along with striving to deliver a level of individualized service that exceeds the expectation of the guest, the LUXURY 7 STAR BUTLER SERVICE TRAINING PROGRAM provides a very intensive and exciting approach for students in creating a pathway of awareness of individualized detailed, seamless guest service
7 Star Service™
https://www.classmarker.com/online-test/start/?quiz=7rg66b185ffdd3fc
Butlers are trained to take gentle care of all their guests from arrival until departure without imposing themselves on the guest. The attention to detail required, and the ability to anticipate the needs of guest’s is a pivotal part of this motivating butler service training program.
The 7 Stars of Service
1. Unrivaled attention to detail
2. Amazing skills in anticipating guests’ needs
3. Attentive interaction to fulfill guests’ special requests
4. Achieve a seamless and distinctive level of service
5. Unparalleled service, transcending the expectation of guests
6. Indulging guests with thoughtful touches of luxury
7. Creating a memorable experience through
personalized service
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BASIC CERTIFICATE: 5 days
Modules include:
• BUTLER STANDARDS
• PERSONAL DEVELOPMENT SKILLS
Grooming and Presentation Skills
• BASIC GUEST INTERACTION SKILLS
Etiquette, Manners and Protocol
• GUEST AWARENESS SKILLS
Cultural Awareness
• COMMUNICATION SKILLS
• BASIC GUEST CARE SKILLS
Packing/Unpacking & Wardrobe Management
• BASIC SPECIALIST ADVICE SKILLS
• TABLE SETTING AND FOOD SERVICE SKILLS
Butler Style Food Service
• BEVERAGE SERVICE SKILLS
Wine & Beverage Service. Basic Mixology
• GUEST SUITE SKILLS
Suite standards.
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Food Hygiene and Safety Knowledge 2
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